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Webinars and Webcasts

The Fast New Speed-to-Market: Transforming Research with AI-Driven Operations

Presenters : Poonam Dave, VP Operations | Amit D'Souza, Senior Director

Date : 12 Dec 2018

What is the turnaround time on your current research operations?
What is your time-to-market?
What if these timelines could be reduced signifi...
More details >

Customer Experience Analytics 2023: AI-driven simulation to shape your CX successes

Presenters : Joseph Sursock, Senior Vice President - EMEA | Sushant Ajmani, Vice President - Digital Solutions | Zabi Ulla, Senior Director - Advance Analytics

Date : 13 Nov 2018

Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, in...

Course5 & Lenovo: Analytics driven Digital Trading Desk

Presenters : Anees Merchant - Senior Vice President, Course5 | Shannon Murray - Director, Lenovo

Date : 06 Sep 2018

With the holiday season coming up fast, B2B and B2C organizations are gearing to drive record revenue through plans for product launches, promotions, and other strategies. Ye...

‘Research’ on Research – Your Very Own Insights Jukebox!

Presenters : Poonam Dave, VP Operations | Anil Damodaran, Product Head

Date : 29 Aug 2018

It is no longer sustainable for brands to keep investing on continuous and new research. For both marketing and market research teams in the current impulsive and cost-driven...

Drive Social Media to Instigate Understanding of Purchase Considerations to Double Consumer Engagement

Presenter : Honey Jhala, Director - Digital Research & Insights

Date : 18 Jul 2018

It is no longer sustainable for brands to just have an online presence. For both marketing and market research teams in the current impulsive digital landscape, it is essenti...

Massive Operating Efficiencies of the Digital Customer Experience

Presenter : Sushant Ajmani, Vice President - Digital Solutions & Consulting, Course5 Intelligence

Date : 08 Feb 2018

All multichannel and pure play businesses in today's digital ecosystem consistently strive to improve customer satisfaction measures and reduce operational cost. What holds t...

Using Customer Feedback and a 360 Approach to Gain a Competitive Advantage

Presenter : Kiran Nandavarapu, Director - Market and Competitive Intelligence

Date : 17 Jan 2017

Organizations do not typically reveal their customer service or product issues, competitive advantage, road maps or future updates so willingly. However, we know that valuabl...

Leveraging the Power of the Brand for Pricing Using Digital Data (Customer Reviews)

Presenter : Nishchay Mathur, Product Head - Course5

Date : 24 Oct 2016

There are multiple pricing algorithms that exist to provide optimum prices basis elasticities, competitive information and a host of parameters. However, one key element that...

How to Leverage Hiring Data for Competitive Insights

Presenters : Kiran Nandavarapu, Director-Insights | Kalpana Devi Ramakrishnan, Associate Manager, Research - Course5

Date : 24 Oct 2016

Most leading companies are not very outspoken about how they operate their business, or plan their strategies and future moves. However, a company's hiring data can reveal va...

Using Unstructured Text Data to Stay Ahead of Market Trends and Quantify Customer Perception

Presenter : Swaroop Johnson, Consultant (Analytics) - Course5

Date : 03 Oct 2016

Unstructured data analytics has numerous benefits. It can add overall value, reduce time and cost investments in identifying the root cause of business problems, and help bra...

Who Moved My Doctor? Demystifying Shifts in Healthcare

Presenter : Tanvi Goila, Senior Manager - Course5

Date : 03 Oct 2016

Digital media has gradually encroached on almost every aspect of our modern lifestyles. The health care sector, with its dependence on specialized knowledge and high standard...

Customer Experience Measurement in the Utilities Industry - Closing the Loop

Presenters : Shaikat Sen, SVP - Course5 | Larry Simpson , Research Principal - Pacific Gas and Electric Company

Date : 03 Oct 2016

Though utilities enjoy the relative comfort of a semi-monopolistic market, they do need to address the challenges around deregulation pressures and the continued to need to m...

Understanding Customer Perceptions and Trends from Unstructured Data for Better Business decisions

Presenters : Swaroop Johnson, Consultant (Analytics) | Madhur Bhatia, Data Scientist - Course5

Date : 03 Oct 2016

With the exponential growth of social media and new touchpoints, customers are interacting with brands and organizations at a much faster pace, generating volumes of unstruct...

Automating Campaign Data Management for Faster, More Accurate Attribution

Presenters : Bhaskar Dey, AVP (Digital) - Course5 | Disha Sharma, Product Manager-Course5

Date : 03 Oct 2016

It is often a daunting task for marketing and sales leaders to manage campaign data for multiple campaigns that run across geographies and promote a range of offerings. The m...

Uncover Hidden Insights from Unstructured Data for Better Business Decisions

Presenters : Swaroop Johnson, Consultant (Analytics) | Thariq Khalid ,Senior Data Scientist - Course5

Date : 03 Oct 2016

With the exponential growth of social media and new touchpoints, customers are interacting with brands and organizations at a much faster pace, generating volumes of unstruct...

How to Create More Effective Storytelling by Leveraging Data

Presenter : Anees Merchant, Senior vice president - Course5

Date : 03 Oct 2016

Today, dashboards have become the epitome for communicating important business data and performance metrics. Instrumental in helping organizations achieve corporate alignment...

Putting Information at Your Fingertips -Announcing LiNK Version 3

Presenter : Mike Page, Vice President - Client Development & Technology

Date : 03 Oct 2016

Organizations spend countless money and time commissioning research and compiling data to test products, track brand performance and measure customer satisfaction, but often ...

Bridging the Data Management and Insights Gap: An Introduction to the LINK Solution

Presenters : Ajith Sankaran , Senior Vice President - Market Intelligence | Mike Page, Vice President -Client Development & Technology

Date : 03 Oct 2016

Does your organization spend a great deal of money commissioning research and compiling data to test products, track brand performance and measure customer satisfaction? Are ...

How Retailers/eTailers Can Leverage Social Media Properties in Planning for Key Retail Events

Presenter : Anees Merchant, Senior vice president - Course5

Date : 03 Oct 2016

Encore Presentation (Middle East and India)

The holiday shopping season is here and many retailers are scrambling to ensure that...

How Retailers/eTailers Can Leverage Social Media Properties for Upcoming Holiday Season

Presenter : Anees Merchant, Senior vice president - Course5

Date : 03 Oct 2016

The most effective and impactful use of digital data especially social media is during the holiday season, many retailers want to ensure that the strategies they've executed ...

On-Demand Webinar: Overcoming Big Data Challenges: How to Gain Real Insights from Unstructured Data with Course5

Presenter : Durjoy Patranabish, SVP & Business Leader- Analytics- Course5

Date : 03 Oct 2016

Course5's Senior Vice President Durjoy Patranabish will discuss the most common Big Data challenges faced by leading organizations and how professionals can turn imperfect, c...

Delivering transformational business impact through information integration

Presenter : Kumar Mehta, Chief Executive Officer - Course5

Date : 25 Apr 2013

Effective business decisions come from the synthesis of information from disparate sources, rather than looking at individual stacks of data. Organizations understand this va...

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