Customer Experience Analytics 2023: AI-driven simulation to shape your CX successes

Date: 18 Nov, 2018 | Time: 11:00 AM EST / 11:00 AM CET

Presenter: Joseph Sursock, Senior Vice President - EMEA | Sushant Ajmani, Vice President - Digital Solutions | Zabi Ulla, Senior Director - Advance Analytics

Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface. This is an extension to its Digital Customer Experience solution. We have studied the CX domain deeply to provide you with an insight into how these drivers relate to each other and the amount of impact small changes in each can have on your overall customer satisfaction.

Our solution uses AI techniques and can

  • Check your current expected customer satisfaction scores based on relevant metrics from your organization and other external data
  • Help you pin-point which factors have the most impact on CX
  • Drive actionable outcomes and drive outcomes on the overall CX goals
  • Help you determine the value of your CX investments by letting you measure the actual change in your CX

This approach enables a what-if analysis on your existing investments to then maximise your CX successes.

We welcome you to attend this webinar during which we will showcase its application with a real example, helping you understand how it might work for you.

Watch The Webinar



Joseph Sursock

Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience. As Senior Vice President of Course5 , Joseph is re Read More...


Sushant Ajmani

Sushant has over 16 years of experience in the digital industry with strong background in Retail/E-commerce vertical. During his tenure, he has played multiple roles ranging from a Read More...


Zabi Ulla S

Sr. Director Advanced Analytics

Zabi is an expert data scientist and is highly successful in developing enterprise analytical programs using statistical and machine learning methods for business problem solving, Read More...