Customer Experience Analytics 2023: AI-driven simulation to shape your CX successes
Date: 18 Nov, 2018 | Time: 11:00 AM EST / 11:00 AM CET
Presenter: Joseph Sursock, Senior Vice President - EMEA | Sushant Ajmani, Vice President - Digital Solutions | Zabi Ulla, Senior Director - Advance Analytics
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface. This is an extension to its Digital Customer Experience solution. We have studied the CX domain deeply to provide you with an insight into how these drivers relate to each other and the amount of impact small changes in each can have on your overall customer satisfaction.
Our solution uses AI techniques and can
- Check your current expected customer satisfaction scores based on relevant metrics from your organization and other external data
- Help you pin-point which factors have the most impact on CX
- Drive actionable outcomes and drive outcomes on the overall CX goals
- Help you determine the value of your CX investments by letting you measure the actual change in your CX
This approach enables a what-if analysis on your existing investments to then maximise your CX successes.
We welcome you to attend this webinar during which we will showcase its application with a real example, helping you understand how it might work for you.