Customer Experience Analytics 2023: AI-driven simulation to shape your CX successes
Date : 13 Nov 2018 |
Time : 11:00 AM EST / 11:00 AM CET
Presenters : Joseph Sursock, Senior Vice President - EMEA | Sushant Ajmani, Vice President - Digital Solutions | Zabi Ulla, Senior Director - Advance Analytics
at 11:00 AM CET & 11:00 AM EST / 8:00 AM PST
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface. This is an extension to its Digital Customer Experience solution. We have studied the CX domain deeply to provide you with an insight into how these drivers relate to each other and the amount of impact small changes in each can have on your overall customer satisfaction.
Our solution uses AI techniques and can
- Check your current expected customer satisfaction scores based on relevant metrics from your organization and other external data
- Help you pin-point which factors have the most impact on CX
- Drive actionable outcomes and drive outcomes on the overall CX goals
- Help you determine the value of your CX investments by letting you measure the actual change in your CX
This approach enables a what-if analysis on your existing investments to then maximise your CX successes.
We welcome you to attend this webinar during which we will showcase its application with a real example, helping you understand how it might work for you.
Senior Vice President - Client Services (Europe)
Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience. As Senior Vice President of Course5 , Joseph is re Read More...
Joseph Sursock - Senior Vice President - Client Services (Europe)
Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience. As Senior Vice President of Course5 , Joseph is responsible for strategies and growth for the company's solutions in omnichannel marketing, customer and market intelligence, and big data analytics across Europe. As a strategic manager working with enterprise solutions in leading vertical industries, Sursock previously led multi-region business units in both software and services organizations. He has delivered complex, process-based solutions in areas such as marketing analytics; customer relationship management; ecommerce management; competitive benchmarking and analytics for Retail, eTail, Technology, and FSI; higher value process outsourcing; business systems application development; Anti Money Laundering (AML) for banking and telecommunications; and intelligence-based investigation solutions. Most recently, Joseph continues to support FTSE500 clients with their digital transformation programs. He comes with a multi-cultural background, can speak several languages and holds a Bachelor of Science from Leeds University and an MBA from Bradford University School of Management.
VP – Product Management, Course5 Intelligence
Sushant has over 20 years of experience in the digital analytics industry with a strong background in Customer Analytics, Marketing Analytics, and Logistics Analytics functions. He Read More...
Sushant Ajmani - VP – Product Management, Course5 Intelligence
Sushant has over 20 years of experience in the digital analytics industry with a strong background in Customer Analytics, Marketing Analytics, and Logistics Analytics functions. He has worked across multiple sectors (Retail/E-commerce, CPG, FMCG, Telecom, BFSI, and Media Entertainment), and consulted more than 180+ enterprises in more than 17+ countries.
At Course5, he is the Global Product Manager for Course5 Discovery (An AI-powered Augmented Analytics Solution). Besides this, he is also driving the Supply Chain Analytics practice for the large CPG and FMCG customers and focusing exclusively on the use-cases like, Order Lead and CSAT Optimization, Multi-Echelon Inventory Optimization and Network Optimization.
Prior to joining Course, he successfully ran a $2.5M Consulting business and provided Marketing Analytics, eCommerce Consulting, and Experience Optimization services to over 17+ small online retailers (<$50mn annual revenue) in North America, Western Europe, and APAC.
He has trained over 2000 professionals across 55+ enterprises across 10+ countries on Adobe and Google Marketing Cloud under a partnership with Adobe, Google, and Cardinal Path.
He also led a multi-million dollar program of building a Digital Analytics Suite for EBAY ENTERPRISE from ground-up, which can be plug-and-play with any enterprise analytics solution in the digital ecosystem.
Zabi Ulla S
Sr. Director Advanced Analytics
Zabi comes with 15 years of experience in data analytics, machine learning and applied artificial intelligence primarily in business consulting domain. He has worked for marque cli Read More...
Zabi Ulla S - Sr. Director Advanced Analytics
Zabi comes with 15 years of experience in data analytics, machine learning and applied artificial intelligence primarily in business consulting domain. He has worked for marque clients such as Lenovo, Intel, Microsoft, YouTube, Del monte, Wrigley, T-Mobile etc. solving complex business problems related to customer monetization and marketing optimization. Zabi in his current role, leads advanced analytics and data science practice with Course5 Intelligence. In his previous stint with other companies he has experience in designing and executing machine learning models and developed teams to develop niche solutions. Zabi comes from applied statistics background. He has masters in statistics and recently selected as Top 40 data scientists in India by Analytics India Magazine. Zabi carries acute interest in machine reasoning, causal inference, experimental designs along with machine learning and data science.