Customer Experience Analytics 2023: AI-driven simulation to shape your CX successes
Date : 13 Nov 2018 |
Time : 11:00 AM EST / 11:00 AM CET
Presenters : Joseph Sursock, Senior Vice President - EMEA | Sushant Ajmani, Vice President - Digital Solutions | Zabi Ulla, Senior Director - Advance Analytics
at 11:00 AM CET & 11:00 AM EST / 8:00 AM PST
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface. This is an extension to its Digital Customer Experience solution. We have studied the CX domain deeply to provide you with an insight into how these drivers relate to each other and the amount of impact small changes in each can have on your overall customer satisfaction.
Our solution uses AI techniques and can
- Check your current expected customer satisfaction scores based on relevant metrics from your organization and other external data
- Help you pin-point which factors have the most impact on CX
- Drive actionable outcomes and drive outcomes on the overall CX goals
- Help you determine the value of your CX investments by letting you measure the actual change in your CX
This approach enables a what-if analysis on your existing investments to then maximise your CX successes.
We welcome you to attend this webinar during which we will showcase its application with a real example, helping you understand how it might work for you.
Senior Vice President - Client Services (Europe)
Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience. As Senior Vice President of Course5 , Joseph is re Read More...
Joseph Sursock - Senior Vice President - Client Services (Europe)
Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience. As Senior Vice President of Course5 , Joseph is responsible for strategies and growth for the company's solutions in omnichannel marketing, customer and market intelligence, and big data analytics across Europe. As a strategic manager working with enterprise solutions in leading vertical industries, Sursock previously led multi-region business units in both software and services organizations. He has delivered complex, process-based solutions in areas such as marketing analytics; customer relationship management; ecommerce management; competitive benchmarking and analytics for Retail, eTail, Technology, and FSI; higher value process outsourcing; business systems application development; Anti Money Laundering (AML) for banking and telecommunications; and intelligence-based investigation solutions. Most recently, Joseph continues to support FTSE500 clients with their digital transformation programs. He comes with a multi-cultural background, can speak several languages and holds a Bachelor of Science from Leeds University and an MBA from Bradford University School of Management.
Vice President - Digital Customer Experience
Sushant has over 16 years of experience in the digital industry with strong background in Retail/E-commerce vertical. During his tenure, he has played multiple roles ranging from a Read More...
Sushant Ajmani - Vice President - Digital Customer Experience
Sushant has over 16 years of experience in the digital industry with strong background in Retail/E-commerce vertical. During his tenure, he has played multiple roles ranging from a business consultant to a product manager to an entrepreneur and finally, as a Vice President - Digital Customer Experience with Blueocean MI. He has strong hands-on experience in Marketing Analytics, Customer Analytics, Experience Optimization, and building cloud-based data-driven solutions. He has travelled across the globe to more than 17+ countries and consulted over 180+ online enterprises. Prior to joining us, he successfully ran a $2.5M Consulting business and provided Marketing Analytics and Experience Optimization services to over 17+ small online retailers in North America, Western Europe and APAC. Besides this, he has trained over 2000 professionals across 55+ enterprises on Adobe and Google Marketing Cloud under partnership with Adobe, Google and Cardinal Path.
Zabi Ulla S
Sr. Director Advanced Analytics
Zabi comes with 15 years of experience in data analytics, machine learning and applied artificial intelligence primarily in business consulting domain. He has worked for marque cli Read More...
Zabi Ulla S - Sr. Director Advanced Analytics
Zabi comes with 15 years of experience in data analytics, machine learning and applied artificial intelligence primarily in business consulting domain. He has worked for marque clients such as Lenovo, Intel, Microsoft, YouTube, Del monte, Wrigley, T-Mobile etc. solving complex business problems related to customer monetization and marketing optimization. Zabi in his current role, leads advanced analytics and data science practice with Course5 Intelligence. In his previous stint with other companies he has experience in designing and executing machine learning models and developed teams to develop niche solutions. Zabi comes from applied statistics background. He has masters in statistics and recently selected as Top 40 data scientists in India by Analytics India Magazine. Zabi carries acute interest in machine reasoning, causal inference, experimental designs along with machine learning and data science.