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How can we continuously adapt to changing customer expectations? -
How do we leverage analytics and artificial intelligence to personalize experiences, improve risk & fraud detection, and identify opportunities for process optimization and cost reduction?
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Can we address evolving Compliance and Regulatory requirements more effectively?
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How do we set up a system that fosters innovation and leverages disruptive emerging technologies?
Increased revenue and profitability
Enhanced customer satisfaction and retention
Improved operational efficiency and cost reduction
Strengthened risk management and compliance
Our Solutions
Customer Monetization
Attract, retain, and monetize high-value customers with integrated AI-driven insights on customer profile, needs, financial behavior, satisfaction levels, churn indicators, and more. Leverage the power of Generative AI to drive personalized experiences and next-best offers that enhance your customers’ lifetime value.
Accelerated Credit Management
Accelerate your credit management process with AI-driven customer insight and process automation. Improve efficiency across the entire credit lifecycle with a connected AI-enabled platform that drives customer loyalty, compliance, and profitability.
Competitive Intelligence
Obtain timely and actionable intelligence on BFSI competitors with a 360-degree approach to data convergence. Consider disparate data sources at the click of a button and drive enterprise-wide adoption of competitive insights with guided navigation and intuitive visualizations supported by automation and applied AI-based accelerators.
Social Media Intelligence
Obtain a true read on customer attitudes and sentiments. Use a multi-disciplinary approach to identify growth hacks, strengthen engagement strategies, and drive financial product innovations. Augment strategic decisions in real-time based on market response.
Primary Market Research
Develop a deeper understanding of customer needs, attitudes, behavior, and brand affinity through advanced primary market research. Identify latent financial services needs and white space opportunities for innovations to capitalize on rapidly changing market, and customer regulatory dynamics.
GenAI-based USE CASES
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Content Generation for Marketing, Sales, and Website
Craft tailored content that perfectly aligns with your customers’ unique needs and environments using finetuned Large Language Models (LLMs). Ensure your content resonates with the target audience, driving engagement and maximizing outcomes from marketing efforts. -
Advanced Customer Chat
Help your customers express their problems either through Text or Voice. Break down complex processes and provide answers in a simple and user-friendly way.
Raise the efficiency of Customer Center Operations by equipping agents with a chatbot equipped with an adequate Knowledge Base (FAQ System). -
Knowledge Repository Search
Maximize the value derived from internal organizational data and external data to address crucial business inquiries. Optimize utilization of available data sources to make informed, data-driven decisions that have a positive impact on the business.
Provide users with concise, relevant content and insights. Additionally, enhance user experience by enabling text-based or voice-based search through an interactive interface called “Avatar.” -
Customer Insights from User Reviews/Feedback – using TXTSense
Identify and analyze the key reasons for customer satisfaction/dissatisfaction based on user feedback/reviews. Get focused insights by product or product category. Get highly accurate insights based on key topic analysis, subtopics, and sentiment analysis using AI models.
Reduce time taken to analyze data and quickly delve into deeper insights around a key topic using sub-topic extraction. -
Multi-dimensional Search and Knowledge Extraction – using SuperSearch
Provide enterprise users with comprehensive insights based on the organization’s internal knowledge sources which may be siloed and spread across many repositories within the organization. Get insights from structured and unstructured data sources with contextual search results, with a content summary, key topics, and visual insights.
Redefine the way your enterprise users search and consume content for decision-making with Conversational access to insights. -
Automated Insights from Business KPI-focused Data Sets – using Course5 Discovery
Automate data aggregation and insights for a range of purposes, from Customer Service and Customer Satisfaction improvement to CXO-level decision-making, with Augmented Analytics platform, Course5 Discovery, powered by Generative AI. Reduce time-to-insights for various business functions with improved quality of insights. Scale adoption of analytics and insights with contextualized insights accessible in conversational modes.
