Massive Operating Efficiencies of the Digital Customer Experience
Date : 08 Feb 2018 |
Time : 3:30 PM / 9:30PM
Presenter : Sushant Ajmani, Vice President - Digital Solutions & Consulting, Course5 Intelligence
All multichannel and pure play businesses in today's digital ecosystem consistently strive to improve customer satisfaction measures and reduce operational cost. What holds them back is typically lack of understanding of their audience personas, the way they profile and segment their customer base, and most importantly, low visibility around cross-channel journeys of their audience. Join Sushant Ajmani, Vice President, Digital Customer Experience at Course5 at Course5 (Previously Blueocean Market Intelligence) as he demonstrates how Course5's Digital Customer Experience (DCX) solution can help your business:
- Gain better insights on your audience in terms of personas, cross-channel journeys, factors influencing satisfaction, lifecycle, and financial value
- Auto optimize these customer metrics using Course5's AI-driven framework
Whether your organization is new to this space or is simply struggling to generate significant returns from a well-defined Digital Customer Experience roadmap, this webinar will give you enough take aways to drive successful digital customer experience for your organization.
VP – Product Management, Course5 Intelligence
Sushant has over 20 years of experience in the digital analytics industry with a strong background in Customer Analytics, Marketing Analytics, and Logistics Analytics functions. He Read More...
Sushant Ajmani - VP – Product Management, Course5 Intelligence
Sushant has over 20 years of experience in the digital analytics industry with a strong background in Customer Analytics, Marketing Analytics, and Logistics Analytics functions. He has worked across multiple sectors (Retail/E-commerce, CPG, FMCG, Telecom, BFSI, and Media Entertainment), and consulted more than 180+ enterprises in more than 17+ countries.
At Course5, he is the Global Product Manager for Course5 Discovery (An AI-powered Augmented Analytics Solution). Besides this, he is also driving the Supply Chain Analytics practice for the large CPG and FMCG customers and focusing exclusively on the use-cases like, Order Lead and CSAT Optimization, Multi-Echelon Inventory Optimization and Network Optimization.
Prior to joining Course, he successfully ran a $2.5M Consulting business and provided Marketing Analytics, eCommerce Consulting, and Experience Optimization services to over 17+ small online retailers (<$50mn annual revenue) in North America, Western Europe, and APAC.
He has trained over 2000 professionals across 55+ enterprises across 10+ countries on Adobe and Google Marketing Cloud under a partnership with Adobe, Google, and Cardinal Path.
He also led a multi-million dollar program of building a Digital Analytics Suite for EBAY ENTERPRISE from ground-up, which can be plug-and-play with any enterprise analytics solution in the digital ecosystem.