Some call this pandemic a “black swan” event, unforeseen; others think of it as a “gray rhino”, obvious, visible, coming right at you, with large potential impact. But one thing is clear, it has forced companies to relook at the way they conduct business, and it has changed consumer behavior in far-reaching ways.
As companies seek to understand new consumer behaviors and market trends to adjust their business and go-to-market models, and possibly accelerate their move to digital channels, there are many burning questions they need to answer:
While many companies have systems in place to monitor markets and competition, the pandemic has taken most by surprise. Many companies have not implemented M&CI systems and are scrambling to adapt. Today, it is imperative for companies to aggressively consider M&CI so they can adapt and extend their lead over competition.
Companies that adapt faster to the initial upswing—and eventually, the new environment—will emerge stronger. Swift and effective decision-making is key and companies have to implement these decisions at a lightning pace. Apart from that, they also have to adjust their plans and strategies as situations change.
M&CI helps organizations improve three critical areas – Predict, Plan and Position. First, it helps companies predict market changes before they adversely impact their business. As the company monitors shifts in business direction and early fluctuations that may impact not only their business model but the industry as a whole, they can plan and strategize for the best course of action. This helps brands position themselves in ways that use market situations to their advantage.
How do companies use the Predict-Plan-Position cycle to their advantage? This can be done through dedicated ‘war rooms’ that are set up where leadership teams take an “insights to action” approach to their business systems.
A war room is usually a physical room or space where key stakeholders are brought together to brainstorm and arrive at solutions or strategic approaches to specific business problems.
In the current environment with most people working from home, this could be a virtual space fully enabled with near real-time information access and digital collaboration tools necessary for such an exercise.
By tracking competitors’ activities and identifying market trends and customer needs, Market and Competitive Intelligence equips businesses with vital information for the most effective war room outcomes. This intelligence may help companies cope with specific challenges they may be facing or serve as an ongoing source of competitive edge and business growth.
A Strategic Early Warning Systems capability regularly alerts the company to opportunities and threats in the business environment. By creating a system that provides warnings well in advance, it is possible to use war rooms to —
Courese5 has been providing M&CI services to its clients for many years. We provide our clients with the knowledge they need to stay ahead of competition and win in the market. Because of the disruption caused by COVID-19, we have taken a different approach to setting up dedicated war rooms for our clients. Course5’s M&CI War Room capabilities offer companies real-time Early Warning Systems by tracking market changes and transitions and emerging competitive threats that have the potential to affect the business. We use proprietary technology platforms that leverage Artificial Intelligence and Machine Learning to synthesize information across multiple data sources. This platform includes social media intelligence and primary market research data, among other data sources.
A war room team consists of analysts with deep domain expertise in key industry verticals to deliver to key stakeholders an action-oriented strategic plan to fuel the current and future growth of their business, which could be region/vertical-specific. Our team enables winning Go-To-Market strategy roadmaps to optimize the business for new pandemic-driven buyer journeys. We optimize sales and marketing channel shifts through key performance indicators or critical metrics that matter most to decision-makers.
Course5 is an ideal partner to help businesses navigate emerging business environments in an effective way. We have the necessary tools and resources to provide the right information at the right time to come out of the current crisis strong and dynamic.
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