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Customer Experience Analytics 2023
AI-driven simulation to shape your CX successes

November 13, 2018 3:30 PM Customer Experience Analytics 2023
Tuesday, 13 Nov 2018
at 11:00 AM CET & 11:00 AM EST / 8:00 AM PST

Course5 Intelligence has come up with a sophisticated statistical model that allows you to view all your Customer Experience variables in a clean, interactive interface. We have studied CX deeply to provide you an insight into how these variables relate to each other and the amount of impact small changes in each can have on your overall customer satisfaction.

Our model uses AI techniques and can

Check your current expected customer satisfaction scores based on relevant metrics from your organization and other external data

Help you pin-point which factors have the most impact on CX

Drive actionable outcomes and drive outcomes on the overall CX goals

Help you determine the value of your CX investments by letting you measure the actual change in your CX

This approach enables what-if analysis on your existing data to then maximise your CX successes.

We welcome you to attend this webinar during which we will show-case its application with a real example, helping you understand how it might for you.

Joseph Sursock
Senior Vice President – EMEA

Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience


Sushant Ajmani
Vice President - Digital Solutions

Sushant has over 16 years of experience in the digital industry with strong background in Retail/E-commerce vertical.


Zabi Ulla S
Senior Director - Advance Analytics

Zabi is an expert data scientist and is highly successful in developing enterprise analytical programs using statistical and machine learning methods for business problem solving, operational and strategic decision making.