Course5 Intelligence has come up with a sophisticated statistical model that allows you to view all your Customer Experience variables in a clean, interactive interface. We have studied CX deeply to provide you an insight into how these variables relate to each other and the amount of impact small changes in each can have on your overall customer satisfaction.
Our model uses AI techniques and can
Check your current expected customer satisfaction scores based on relevant metrics from your organization and other external data
Help you pin-point which factors have the most impact on CX
Drive actionable outcomes and drive outcomes on the overall CX goals
Help you determine the value of your CX investments by letting you measure the actual change in your CX
This approach enables what-if analysis on your existing data to then maximise your CX successes.
We welcome you to attend this webinar during which we will show-case its application with a real example, helping you understand how it might for you.