Case Study

Leveraging a Balanced Scorecard for Performance Analysis

This retail client was in need of a balanced scorecard model that would enable its senior leaders to understand the driv...

Case Study

Multi-channel Insight for NPS by Optimizing Distribution Center Web

Course5 solved the problem of high post-delivery returns that led to poor customer experience, low overall Net Promoter ...

White Paper

The Rebound to Personalization Post Data Security Norms

Between macro strategies for segmentation and individual-level personalization, lies a huge area of opportunity for busi...

Case Study

NPS search analysis for a leading retailer in the US

One of the largest global retailers, headquartered in US, was facing high negative Net Promoter Score (NPS) values for t...

Case Study

Promoting personalized offers and initiatives across channels

The client invested significantly in digitizing their processes and enabling digital as a self-service channel to reduce...

Case Study

Leading retailer in US

The client was not able to meet their monthly and quarterly targets for both their brand awareness and performance based...

Case Study

Managing of Digital Business Intelligence support

A leading athletic apparel retailer wanted to streamline their current setup, sought a partner to manage stakeholder que...

Case Study

Optimization of Shopping Cart Page

The client requested for a comprehensive usability study on their entire checkout process, plus, a deep-dive analysis of...