Research and consulting firms need to deliver faster and more robust insights to business. Course5’s end-to-end research services with AI-driven operations provide the required speed, agility, and scale.
$150M in increased revenue through cross-channel campaign optimization
13% reduction in Cost Per Acquisition through targeted marketing
38% increase in customer registration and a 9% lift in revenue per customer
65% increase in return visitors and a 13% revenue lift due to personalized content
Customer Experience Analytics
Earn customers’ loyalty and enhance their experience at every touchpoint. Analyze and orchestrate retail journeys. Leverage Course5’s out-of- box NLP engine to mine unstructured data. Increase NPS by identifying the factors that matter most to customers.
Segmentation & Personalization
Different customers have different needs. Course5’s Machine Learning (ML)-based clustering framework delivers relevant and actionable segments for your audience. And our AI-driven Personalization solution, Next Best Step, drives a learning, evolving, and cost-optimized experience across channels.
Leverage real-time lift models that highlight the actions marketers can take to improve customer retention where there is high propensity to churn. Segment subscription customers into cohorts. Measure retention decay curves to discover what campaigns and experiences lead to retention.