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Self-service Analytics: The need for a cultural change

The democratization of data is shifting businesses towards self-service analytics. Self-service analytics enables non-tech savvy users or business users within an organization to access data for faster and informed decision making. However, the democratization of data comes with its set of problems that are causing concerns among businesses. According to a report by TechTarget, 61% users confirmed that using a self-service BI (business insight) tool “creates report chaos,” while 42% agreed the tools “confuse users.” A whopping 73% users cited that using self-service tools requires more training than expected.[1] This is contrary to the purpose of using self-service tools for analytics, which means there is a gap in the entire process of adopting self-service analytics.

According to Gartner, most business users will have access to self-service tools by 2018.[2] However, nine in 10 initiatives is likely to experience some negative impact on business.[3] Self-service analytics is about the easy use of data by business users for critical thinking and decision making. It is not about generating reports, but getting answers critical to a decision-making process in real time.

It is, therefore, important for companies to understand what is required to make self-service analytics success. It is not about data, technology or sophisticated BI practices. It is about organizational culture. Every organization has a culture of decision making. For success in self-service analytics, an organization’s employees should have the culture of using data to start, propagate or conclude every major or minor conversation. A healthy culture of seeking data in a focused and relevant manner also helps the IT and the analysts to tweak accordingly and refine the organizational self-service BI tool for the users, for optimum results.

Other areas required to support this cultural change includes:

Organizational readiness: Every organization goes through an evolution phase in BI. It is important to assess the level of BI and analytics capabilities an organization possesses to understand the level of analytics its users have. This will help in determining the type of self-service tool required for the organization. Readiness doesn’t just mean the deployment of technology, data readiness; it is dependent on the business to be ready to make decisions based on leveraging data rather than just business instinct.

Data readiness: For BI to positively impact a business, believing in data accuracy plays a significant role; therefore, ensure a robust practice of data governance in place. Make data governance part of an organization’s culture and not just aligned or a responsibility of a central team. Collaboration between the IT and business units is crucial with business providing continuous feedback on the data quality levels. Data quality practices also govern a well-defined and easy to understand data definitions. Influencing people in the right way to adopt the data governance culture is strategic to the success of self-service analytics.

Data security readiness: The culture of using and accessing data from any device, location or time will grow in future. To enable anytime, anywhere access to data, data security, compliance, and data access rights should be well taken care of at the time of making a transition to self-service analytics.

Technology readiness: Technology changes fast. It is important to find out the kind of BI platform and tools an organization is using. The level of technical competence the users have in terms of BI, user’s adaptability and willingness to use new technology.

Telling stories rather than preparing charts: Individuals in the organization should bring in marketing in insights and analytics and let their creative juices flow to tell stories with data. BI initiatives fail as they get mundane and boring as the visuals are sloppy or dry. To make it interesting and for users to adopt the BI practices it is important to get creative in telling stories with data and also have an ability to democratize the preparation and usage of it at a large scale.

[1] https://searchbusinessanalytics.techtarget.com/feature/Recipe-for-self-service-BI-calls-for-flexibility-governance-user-aid
[2] https://www.gartner.com/smarterwithgartner/managing-the-data-chaos-of-self-service-analytics/
[3] https://www.gartner.com/smarterwithgartner/managing-the-data-chaos-of-self-service-analytics/

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Anees Merchant

"Anees leads the Applied AI and Digital business and brings over 23 years of experience to Course5 Intelligence Pvt. Ltd. He has worked with numerous...
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