Digital Customer Experience Takeaways from an Old Church Site in Amsterdam

Joseph Sursock

Senior Vice President – Client Services (Europe)

Joseph Sursock is a highly knowledgeable and progressive sales and marketing professional with over 20 years business experience. As Senior Vice President of Course5 , Joseph is responsible for strategies and growth for the company's solutions in omnichannel marketing, customer and market intelligence, and big data analytics across Europe. As a strategic manager working with enterprise solutions in leading vertical industries, Sursock previously led multi-region business units in both software and services organizations. He has delivered complex, process-based solutions in areas such as marketing analytics; customer relationship management; ecommerce management; competitive benchmarking and analytics for Retail, eTail, Technology, and FSI; higher value process outsourcing; business systems application development; Anti Money Laundering (AML) for banking and telecommunications; and intelligence-based investigation solutions. Most recently, Joseph continues to support FTSE500 clients with their digital transformation programs. He comes with a multi-cultural background, can speak several languages and holds a Bachelor of Science from Leeds University and an MBA from Bradford University School of Management.